Biography

A Technology leader having vast experience in various platforms, helping start-up in terms of building technology landscape, holding multiple certifications like ITIL V3 Expert ,Cloud computing AWS, Google, Azure, IT infrastructure management - Server, Network, Stroage, VMware, information security 27001, Project management, Cobit, six sigma, ISO 2000 service management, Gained 14+ years of experience handling various roles within IT Service Management industry., Data center migration, building a data center, Implemented information security 27001,VAPT, consultant, advisory, software engineer, product building, designing the Data centre, cloud consulting, IT architecture landscape built in multiple combination skillset. Presale, RFP, Customer Advisory/ Success Manager. Transition the projects from the Client Location to the Offshore. Have the ability to handle End to end process documentation, Software development, in-house tool developments, process re engineering Had been involved in transitioning the processes, working on IT Infrastructure and Globalization Projects. Has an ability to mange the team and work on process improvement by adopting various process improvement procedures like Lean Six Sigma , PMP etc.

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Research Interest

Data center - IT infra infosec architecture Software product development Devops Start up technology designing Cloud Automation Data center implementation SLA, ITIL & ITSM Management Solution Reviews CSAT and Queue Reviews Experience of implementing Complete ITILV3 life cycle process Project Management Escalation Management Affluent experience in Service Desk Management and implementation Business & Customer Relationship Management Experience in Tools implementation & Support Implementation of Service Operations functions & Process Hands on experience in ITIL Process Incident Management Process Problem Management ( Root Cause Analysis) Managing Operations Project Management Transition & Migration Management Service Improvement Processes